Project on-site after-sales technical guidance Full-cycle operation and maintenance guarantee service

Project Overview

Star Machinery adheres to the full-process service concept of accurate pre-sale docking, strict control during sales, and after-sales escort. For the sand and stone mine projects that have been put into production, it provides on-site technical inspection, equipment debugging guidance, condition optimisation, operation and maintenance training, fault troubleshooting one-stop after-sales technical services to ensure that customers’ crushing and screening production line is long. Stable and efficient operation in the period to maximise the production capacity of the project.

Service process

On-site work condition survey, accurately adapt to the project site

Our professional technical engineers go deep into the front line of customer’s mine production, explore the mine topography, stone characteristics, production line layout and operation environment on the spot, fully understand the on-site production conditions and actual operation needs, accurately grasp the operation status of the whole set of crushing equipment, and provide real data support for subsequent technical optimisation.

On-site technical guidance to optimise the operation efficiency of the production line

Engineers carry out on-site practical guidance for core equipment such as belt conveying system and crushing host, troubleshoot hidden dangers in equipment operation, and standardise the operation process of equipment; optimise equipment parameters, adjust production line configuration in combination with the customer’s actual production capacity target, solve problems such as material blockage, large loss, non-standard discharge in the production process, and improve The operation efficiency of the whole production line.

Operation and maintenance training empowers and establishes a long-term guarantee mechanism

Carry out special training on daily equipment maintenance, rapid fault handling, safety and standardised operation for customer operators on the spot, explain the key points of wear-resistant parts replacement and equipment maintenance, and help the customer team master the ability of independent operation and maintenance. At the same time, we will establish a normalised after-sales follow-up mechanism, continue to provide customers with remote technical support and regular door-to-door inspection services, reduce the equipment failure rate, and ensure the long-term stable commissioning of the project.