Overseas Customer Full Process Cooperation Service Cases

Project Overview

Star Machinery is deeply engaged in the field of mine crushing equipment, providing global customers with one-stop services for pre-sale technical communication, on-site factory inspection, program customisation, business negotiation, contract signing, and after-sales technical guarantee. This overseas customer visit and cooperation fully presents the whole process from technical docking, factory verification to signing a contract, highlighting our professional technical strength and intimate overseas service system.

Service process

In-depth technical discussion to accurately match project needs

Our core management team, technical engineers and foreign trade business backbone carry out multiple rounds of special negotiations with overseas customers. Combined with the customer’s local mine working conditions, production capacity targets and material characteristics, we communicate in depth around the core contents of equipment selection, complete configuration, technical parameters, delivery cycle, after-sales standards, etc. Relying on many years of industry precipitation and enterprise strength, we customise exclusive crushing and screening project solutions for customers to accurately solve customer project pain points.

Field inspection of the factory area, on-site verification of hardcore technology

The technical team will accompany the customer into the production workshop and intelligent control centre throughout the whole process to check the production process, core components and intelligent control system on the spot. The engineer demonstrated the operation of the equipment control panel on the spot, explained the operation principle of the equipment, quality inspection process, debugging specifications and maintenance points, verified the technical performance item by item, and let customers intuitively feel the quality and quality control system of the equipment with real production strength and mature technical ability.

Business signing and establishing long-term strategic cooperation

After technical confirmation and finalisation of the plan, the two sides formally negotiated the details of cooperation and signed a cooperation agreement. Our company is simultaneously committed to providing full-cycle after-sales services such as equipment installation guidance, overseas technical training, lifelong operation and maintenance support, establishing deep mutual trust with standardised and standardised cooperation processes, and achieving a long-term and stable strategic partnership.